HIT/IT Support Services
TLC provides 24/7 support for your organization with a staff hotline of dedicated on-call engineers and professionals.
For small and medium-sized practices, TLC can take on the role of a total IT support organization and deals with problems related to PCs, networks, security, administration, and first-level application support of applications (e.g. EMRs).
Our team has vast experience in hardware, software, and application support that addresses your overall issues and doesn’t only support one part of your IT infrastructure.
“TechLeaders Consulting has provided outstanding support for the last 6 years to Long Island ENT Associates in delivering HIT, IT Services, Remote Office, and Health Care Consulting services.”
Our services include:
- Automated Scheduled Maintenance
- Cleaning Temporary Internet Files
- Defrag
- Hard Disk Check
- Patch Management
- Website Hosting Support
- Monitoring Anti-Virus
- Monitoring Spyware
- VPN Monitoring
- Online Reporting
- Mobile Device Management Access
- Onsite Tech Visit (up to) 2 per month for maintenance, if required
- Remote Work
- Upgrade and Setup of Workstation
- Network Management for Router and Firewall
- Network Monitoring
- Log Management
- Help Desk Support
- EMR Interface and Assistance
- Server Analysis
- Desktop Setup
- Response time
- Security Risk Assessment for Period of Support
